RETURNS & REFUNDS

 

    • DELIVERY TIMELINE
      Kaalzua makes products on order. Estimated time of dispatch is mentioned for all products in the description on the product page. In case the order is for more than one product, the timeline of dispatch for the product with "longest Dispatch timeline" will apply, as we ship everything together. The timeline may vary depending on the value of order. Please note that all mentioned timelines are the dispatch timelines from our factory. The transportation of your product will be carried out by a reputed logistics company. Kaalzua will not be responsible for any delay caused by the logistics company.


    • REFUND & CANCELLATION POLICY
      At Kaalzua, we have our processes set at each step of product manufacturing, to ensure that you receive the product ordered in top-notch condition. Each item goes through a round of quality checks prior to shipment. Your inspection and signature upon delivery would confirm safe transportation of the piece. However, still in case you find any defect in your Kaalzua piece, please read our policy for more details. 


    • Our Refund Policy
      We are happy to accept replacement for any defective items within 5 days of the purchase. If your replacement request is made after 5 days of purchase, we cannot offer you a replacement of the product. We do not entertain a ‘change of heart’ return/exchange policy. 
      To be eligible for replacement, your item must be unused and in the same condition that you received it. We will only accept damaged items with a manufacturing defect that happened prior to receiving the product.
      Any item that is not in its original condition, is damaged or has certain parts missing will not be eligible for replacement.


    • Shipping for Returns/Exchanges
      The time it takes for the exchanged product to be delivered to you will depend on your geographical location and the delivery time taken by the logistics company.


  •  Our Cancellation policy
    Once your purchase has been made, we will not be able to accommodate any cancellation or change requests (other than as covered by our warranty policy). The customer is requested to personally be present during the time of delivery to ensure a proper inspection of the purchase.
    Price considered at the time of purchase is final and cannot be changed. There can be price change / sale offers between your order placement and delivery; we cannot foresee the same or refund the amount.